SR number: 3-33919631961
POD Name: ehjq
Release: 11.13.23.04.0
4)Clear and concise description of the business problem. Never copy the SR details into the forum post. Please document the issue in your own words. If the issue is related to a specific page, it is helpful for you to add whether the issue you are reporting is related to the responsive pages or the non-responsive pages. Providing the navigation helps clarify the page in question.
ISSUE CLARIFICATION OR QUESTION
-----------------------
User is unable to delete duplicate contact record (person numbers 190824 and 190825) that appears in Person Management Screen.
When user navigates to Family and Emergency Contacts, only one record is displayed (190825 which is the correct record).
190824 cannot be found under Family and Emergency Contacts. (My Client Groups - Family and Emergency Contacts)
However 190824 can be seen at the table level in 'person type usage' table in Analyzer and 'For contact for' in Analyzer.
Is this a non issue as duplicate is only appearing in Classic UI?
ERROR OR BEHAVIOR NOT WORKING
-----------------------
Duplicate contact record is not appearing in Responsive UI
Analyzer was run for 190824 (duplicate record that they want to delete) the below is found in the Analyzer:
Person Type Usage Details
PERSON_TYPE_USAGE_ID EFFECTIVE_START_DATE EFFECTIVE_END_DATE EFFECTIVE_SEQUENCE EFFECTIVE_LATEST_CHANGE PERSON_ID PERSON_TYPE_ID User Person Type Name SYSTEM_PERSON_TYPE OBJECT_VERSION_NUMBER CREATION_DATE CREATED_BY LAST_UPDATE_DATE LAST_UPDATED_BY
100000018865683 2020-02-01 00:00:00 4712-12-31 00:00:00 1 Y 300000039002556 300000000196525 Contact CON 1 2020-06-05 07:43:19 S*****e 2020-06-05 07:43:19 S*****e
Person is Contact for
Contact (Input) Person Id CONTACT_RELATIONSHIP_ID SEQUENCE_NUMBER EFFECTIVE_START_DATE EFFECTIVE_END_DATE Worker Person Id Worker Person Number Relationship EMERGENCY_CONTACT_FLAG
300000039002556 300000039002560 1 2020-02-01 00:00:00 2020-06-04 00:00:00 300000037701769 1****8 S Y
STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to Person Management, search by name, see two records (190824 and 190825)
2. Navigate to Family and Emergency Contacts to delete the Duplicate (My Client Groups - Family and Emergency Contacts) - See one record 190825
BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot delete duplicate contact
RESEARCH
-------------
Research you have done & actions to resolve (what was done and how was it used, why is it relevant)
Link attachment relevant and provide a description
Fusion Global HCM: How to Remove A Contact Record That Was Duplicated (Doc ID 2598212.1)
Disposal of Person Data (Doc ID 2597475.1)
Cloud Customer Connect:
https://community.oracle.com/customerconnect/discussion/682347/regarding-purge-template-in-remove-person-information
ATTACHMENTS:
------------
No attachment about the SR can ever be added to Einstein. You can only provide the links to the information in ISSV (link to the SR attachment)
Screenshots or additional supporting documentation of the issue
Screenshot of Person Management showing Duplicate
https://mos-dcac.us.oracle.com/#/dcac-file-viewer?sr=3-33919631961&file=/isde_data/isde/SR/3-33919631961/uc/SR_screenshot_08092023.docx_171093451/this/SR_screenshot_08092023.docx&nodeId=5205912026&time=1692129370845
Screenshot of Family and Emergency Contacts
https://mos-dcac.us.oracle.com/#/dcac-file-viewer?sr=3-33919631961&file=/isde_data/isde/SR/3-33919631961/uc/SR_screenshot_08142023.docx_171235444/this/SR_screenshot_08142023.docx&nodeId=5233047529&time=1692128418687
SME Reviewed by
SME_REVIEW SME_DREGISTE Forum Approved #person-and-employment/personsr number: 3-33919631961
POD Name: ehjq
Release: 11.13.23.04.0
4)Clear and concise description of the business problem. Never copy the SR details into the forum post. Please document the issue in your own words. If the issue is related to a specific page, it is helpful for you to add whether the issue you are reporting is related to the responsive pages or the non-responsive pages. Providing the navigation helps clarify the page in question.
ISSUE CLARIFICATION OR QUESTION
-----------------------
User is unable to delete duplicate contact record (person numbers 190824 and 190825) that appears in Person Management Screen.
When user navigates to Family and Emergency Contacts, only one record is displayed (190825 which is the correct record).
190824 cannot be found under Family and Emergency Contacts. (My Client Groups - Family and Emergency Contacts)
However 190824 can be seen at the table level in 'person type usage' table in Analyzer and 'For contact for' in Analyzer.
Is this a non issue as duplicate is only appearing in Classic UI?
ERROR OR BEHAVIOR NOT WORKING
-----------------------
Duplicate contact record is not appearing in Responsive UI
Analyzer was run for 190824 (duplicate record that they want to delete) the below is found in the Analyzer:
Person Type Usage Details
PERSON_TYPE_USAGE_ID EFFECTIVE_START_DATE EFFECTIVE_END_DATE EFFECTIVE_SEQUENCE EFFECTIVE_LATEST_CHANGE PERSON_ID PERSON_TYPE_ID User Person Type Name SYSTEM_PERSON_TYPE OBJECT_VERSION_NUMBER CREATION_DATE CREATED_BY LAST_UPDATE_DATE LAST_UPDATED_BY
100000018865683 2020-02-01 00:00:00 4712-12-31 00:00:00 1 Y 300000039002556 300000000196525 Contact CON 1 2020-06-05 07:43:19 S*****e 2020-06-05 07:43:19 S*****e
Person is Contact for
Contact (Input) Person Id CONTACT_RELATIONSHIP_ID SEQUENCE_NUMBER EFFECTIVE_START_DATE EFFECTIVE_END_DATE Worker Person Id Worker Person Number Relationship EMERGENCY_CONTACT_FLAG
300000039002556 300000039002560 1 2020-02-01 00:00:00 2020-06-04 00:00:00 300000037701769 1****8 S Y
STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to Person Management, search by name, see two records (190824 and 190825)
2. Navigate to Family and Emergency Contacts to delete the Duplicate (My Client Groups - Family and Emergency Contacts) - See one record 190825
BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot delete duplicate contact
RESEARCH
-------------
Research you have done & actions to resolve (what was done and how was it used, why is it relevant)
Link attachment relevant and provide a description
Fusion Global HCM: How to Remove A Contact Record That Was Duplicated (Doc ID 2598212.1)
Disposal of Person Data (Doc ID 2597475.1)
Cloud Customer Connect:
https://community.oracle.com/customerconnect/discussion/682347/regarding-purge-template-in-remove-person-information
ATTACHMENTS:
------------
No attachment about the SR can ever be added to Einstein. You can only provide the links to the information in ISSV (link to the SR attachment)
Screenshots or additional supporting documentation of the issue
Screenshot of Person Management showing Duplicate
https://mos-dcac.us.oracle.com/#/dcac-file-viewer?sr=3-33919631961&file=/isde_data/isde/SR/3-33919631961/uc/SR_screenshot_08092023.docx_171093451/this/SR_screenshot_08092023.docx&nodeId=5205912026&time=1692129370845
Screenshot of Family and Emergency Contacts
https://mos-dcac.us.oracle.com/#/dcac-file-viewer?sr=3-33919631961&file=/isde_data/isde/SR/3-33919631961/uc/SR_screenshot_08142023.docx_171235444/this/SR_screenshot_08142023.docx&nodeId=5233047529&time=1692128418687
SME Reviewed by
SME_REVIEW SME_DREGISTE Forum Approved #person-and-employment/person SR number: 3-33919631961
POD Name: ehjq
Release: 11.13.23.04.0
4)Clear and concise description of the business problem. Never copy the SR details into the forum post. Please document the issue in your own words. If the issue is related to a specific page, it is helpful for you to add whether the issue you are reporting is related to the responsive pages or the non-responsive pages. Providing the navigation helps clarify the page in question.
ISSUE CLARIFICATION OR QUESTION
-----------------------
User is unable to delete duplicate contact record (person numbers 190824 and 190825) that appears in Person Management Screen.
When user navigates to Family and Emergency Contacts, only one record is displayed (190825 which is the correct record).
190824 cannot be found under Family and Emergency Contacts. (My Client Groups - Family and Emergency Contacts)
However 190824 can be seen at the table level in 'person type usage' table in Analyzer and 'For contact for' in Analyzer.
Is this a non issue as duplicate is only appearing in Classic UI?
ERROR OR BEHAVIOR NOT WORKING
-----------------------
Duplicate contact record is not appearing in Responsive UI
Analyzer was run for 190824 (duplicate record that they want to delete) the below is found in the Analyzer:
Person Type Usage Details
PERSON_TYPE_USAGE_ID EFFECTIVE_START_DATE EFFECTIVE_END_DATE EFFECTIVE_SEQUENCE EFFECTIVE_LATEST_CHANGE PERSON_ID PERSON_TYPE_ID User Person Type Name SYSTEM_PERSON_TYPE OBJECT_VERSION_NUMBER CREATION_DATE CREATED_BY LAST_UPDATE_DATE LAST_UPDATED_BY
100000018865683 2020-02-01 00:00:00 4712-12-31 00:00:00 1 Y 300000039002556 300000000196525 Contact CON 1 2020-06-05 07:43:19 S*****e 2020-06-05 07:43:19 S*****e
Person is Contact for
Contact (Input) Person Id CONTACT_RELATIONSHIP_ID SEQUENCE_NUMBER EFFECTIVE_START_DATE EFFECTIVE_END_DATE Worker Person Id Worker Person Number Relationship EMERGENCY_CONTACT_FLAG
300000039002556 300000039002560 1 2020-02-01 00:00:00 2020-06-04 00:00:00 300000037701769 1****8 S Y
STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to Person Management, search by name, see two records (190824 and 190825)
2. Navigate to Family and Emergency Contacts to delete the Duplicate (My Client Groups - Family and Emergency Contacts) - See one record 190825
BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot delete duplicate contact
RESEARCH
-------------
Research you have done & actions to resolve (what was done and how was it used, why is it relevant)
Link attachment relevant and provide a description
Fusion Global HCM: How to Remove A Contact Record That Was Duplicated (Doc ID 2598212.1)
Disposal of Person Data (Doc ID 2597475.1)
Cloud Customer Connect:
https://community.oracle.com/customerconnect/discussion/682347/regarding-purge-template-in-remove-person-information
ATTACHMENTS:
------------
No attachment about the SR can ever be added to Einstein. You can only provide the links to the information in ISSV (link to the SR attachment)
Screenshots or additional supporting documentation of the issue
Screenshot of Person Management showing Duplicate
https://mos-dcac.us.oracle.com/#/dcac-file-viewer?sr=3-33919631961&file=/isde_data/isde/SR/3-33919631961/uc/SR_screenshot_08092023.docx_171093451/this/SR_screenshot_08092023.docx&nodeId=5205912026&time=1692129370845
Screenshot of Family and Emergency Contacts
https://mos-dcac.us.oracle.com/#/dcac-file-viewer?sr=3-33919631961&file=/isde_data/isde/SR/3-33919631961/uc/SR_screenshot_08142023.docx_171235444/this/SR_screenshot_08142023.docx&nodeId=5233047529&time=1692128418687
SME Reviewed by
SME_REVIEW SME_DREGISTE Forum Approved #person-and-employment/person
SR number: 3-33919631961
POD Name: ehjq
Release: 11.13.23.04.0
4)Clear and concise description of the business problem. Never copy the SR details into the forum post. Please document the issue in your own words. If the issue is related to a specific page, it is helpful for you to add whether the issue you are reporting is related to the responsive pages or the non-responsive pages. Providing the navigation helps clarify the page in question.
ISSUE CLARIFICATION OR QUESTION
-----------------------
User is unable to delete duplicate contact record (person numbers 190824 and 190825) that appears in Person Management Screen.
When user navigates to Family and Emergency Contacts, only one record is displayed (190825 which is the correct record).
190824 cannot be found under Family and Emergency Contacts. (My Client Groups - Family and Emergency Contacts)
However 190824 can be seen at the table level in 'person type usage' table in Analyzer and 'For contact for' in Analyzer.
Is this a non issue as duplicate is only appearing in Classic UI?
ERROR OR BEHAVIOR NOT WORKING
-----------------------
Duplicate contact record is not appearing in Responsive UI
Analyzer was run for 190824 (duplicate record that they want to delete) the below is found in the Analyzer:
Person Type Usage Details
PERSON_TYPE_USAGE_ID EFFECTIVE_START_DATE EFFECTIVE_END_DATE EFFECTIVE_SEQUENCE EFFECTIVE_LATEST_CHANGE PERSON_ID PERSON_TYPE_ID User Person Type Name SYSTEM_PERSON_TYPE OBJECT_VERSION_NUMBER CREATION_DATE CREATED_BY LAST_UPDATE_DATE LAST_UPDATED_BY
100000018865683 2020-02-01 00:00:00 4712-12-31 00:00:00 1 Y 300000039002556 300000000196525 Contact CON 1 2020-06-05 07:43:19 S*****e 2020-06-05 07:43:19 S*****e
Person is Contact for
Contact (Input) Person Id CONTACT_RELATIONSHIP_ID SEQUENCE_NUMBER EFFECTIVE_START_DATE EFFECTIVE_END_DATE Worker Person Id Worker Person Number Relationship EMERGENCY_CONTACT_FLAG
300000039002556 300000039002560 1 2020-02-01 00:00:00 2020-06-04 00:00:00 300000037701769 1****8 S Y
STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to Person Management, search by name, see two records (190824 and 190825)
2. Navigate to Family and Emergency Contacts to delete the Duplicate (My Client Groups - Family and Emergency Contacts) - See one record 190825
BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot delete duplicate contact
RESEARCH
-------------
Research you have done & actions to resolve (what was done and how was it used, why is it relevant)
Link attachment relevant and provide a description
Fusion Global HCM: How to Remove A Contact Record That Was Duplicated (Doc ID 2598212.1)
Disposal of Person Data (Doc ID 2597475.1)
Cloud Customer Connect:
https://community.oracle.com/customerconnect/discussion/682347/regarding-purge-template-in-remove-person-information
ATTACHMENTS:
------------
No attachment about the SR can ever be added to Einstein. You can only provide the links to the information in ISSV (link to the SR attachment)
Screenshots or additional supporting documentation of the issue
Screenshot of Person Management showing Duplicate
https://mos-dcac.us.oracle.com/#/dcac-file-viewer?sr=3-33919631961&file=/isde_data/isde/SR/3-33919631961/uc/SR_screenshot_08092023.docx_171093451/this/SR_screenshot_08092023.docx&nodeId=5205912026&time=1692129370845
Screenshot of Family and Emergency Contacts
https://mos-dcac.us.oracle.com/#/dcac-file-viewer?sr=3-33919631961&file=/isde_data/isde/SR/3-33919631961/uc/SR_screenshot_08142023.docx_171235444/this/SR_screenshot_08142023.docx&nodeId=5233047529&time=1692128418687
SME Reviewed by
SME_REVIEW SME_DREGISTE Forum Approved #person-and-employment/personsr number: 3-33919631961
POD Name: ehjq
Release: 11.13.23.04.0
4)Clear and concise description of the business problem. Never copy the SR details into the forum post. Please document the issue in your own words. If the issue is related to a specific page, it is helpful for you to add whether the issue you are reporting is related to the responsive pages or the non-responsive pages. Providing the navigation helps clarify the page in question.
ISSUE CLARIFICATION OR QUESTION
-----------------------
User is unable to delete duplicate contact record (person numbers 190824 and 190825) that appears in Person Management Screen.
When user navigates to Family and Emergency Contacts, only one record is displayed (190825 which is the correct record).
190824 cannot be found under Family and Emergency Contacts. (My Client Groups - Family and Emergency Contacts)
However 190824 can be seen at the table level in 'person type usage' table in Analyzer and 'For contact for' in Analyzer.
Is this a non issue as duplicate is only appearing in Classic UI?
ERROR OR BEHAVIOR NOT WORKING
-----------------------
Duplicate contact record is not appearing in Responsive UI
Analyzer was run for 190824 (duplicate record that they want to delete) the below is found in the Analyzer:
Person Type Usage Details
PERSON_TYPE_USAGE_ID EFFECTIVE_START_DATE EFFECTIVE_END_DATE EFFECTIVE_SEQUENCE EFFECTIVE_LATEST_CHANGE PERSON_ID PERSON_TYPE_ID User Person Type Name SYSTEM_PERSON_TYPE OBJECT_VERSION_NUMBER CREATION_DATE CREATED_BY LAST_UPDATE_DATE LAST_UPDATED_BY
100000018865683 2020-02-01 00:00:00 4712-12-31 00:00:00 1 Y 300000039002556 300000000196525 Contact CON 1 2020-06-05 07:43:19 S*****e 2020-06-05 07:43:19 S*****e
Person is Contact for
Contact (Input) Person Id CONTACT_RELATIONSHIP_ID SEQUENCE_NUMBER EFFECTIVE_START_DATE EFFECTIVE_END_DATE Worker Person Id Worker Person Number Relationship EMERGENCY_CONTACT_FLAG
300000039002556 300000039002560 1 2020-02-01 00:00:00 2020-06-04 00:00:00 300000037701769 1****8 S Y
STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to Person Management, search by name, see two records (190824 and 190825)
2. Navigate to Family and Emergency Contacts to delete the Duplicate (My Client Groups - Family and Emergency Contacts) - See one record 190825
BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot delete duplicate contact
RESEARCH
-------------
Research you have done & actions to resolve (what was done and how was it used, why is it relevant)
Link attachment relevant and provide a description
Fusion Global HCM: How to Remove A Contact Record That Was Duplicated (Doc ID 2598212.1)
Disposal of Person Data (Doc ID 2597475.1)
Cloud Customer Connect:
https://community.oracle.com/customerconnect/discussion/682347/regarding-purge-template-in-remove-person-information
ATTACHMENTS:
------------
No attachment about the SR can ever be added to Einstein. You can only provide the links to the information in ISSV (link to the SR attachment)
Screenshots or additional supporting documentation of the issue
Screenshot of Person Management showing Duplicate
https://mos-dcac.us.oracle.com/#/dcac-file-viewer?sr=3-33919631961&file=/isde_data/isde/SR/3-33919631961/uc/SR_screenshot_08092023.docx_171093451/this/SR_screenshot_08092023.docx&nodeId=5205912026&time=1692129370845
Screenshot of Family and Emergency Contacts
https://mos-dcac.us.oracle.com/#/dcac-file-viewer?sr=3-33919631961&file=/isde_data/isde/SR/3-33919631961/uc/SR_screenshot_08142023.docx_171235444/this/SR_screenshot_08142023.docx&nodeId=5233047529&time=1692128418687
SME Reviewed by
SME_REVIEW SME_DREGISTE Forum Approved #person-and-employment/personsr number: 3-33919631961
POD Name: ehjq
Release: 11.13.23.04.0
4)Clear and concise description of the business problem. Never copy the SR details into the forum post. Please document the issue in your own words. If the issue is related to a specific page, it is helpful for you to add whether the issue you are reporting is related to the responsive pages or the non-responsive pages. Providing the navigation helps clarify the page in question.
ISSUE CLARIFICATION OR QUESTION
-----------------------
User is unable to delete duplicate contact record (person numbers 190824 and 190825) that appears in Person Management Screen.
When user navigates to Family and Emergency Contacts, only one record is displayed (190825 which is the correct record).
190824 cannot be found under Family and Emergency Contacts. (My Client Groups - Family and Emergency Contacts)
However 190824 can be seen at the table level in 'person type usage' table in Analyzer and 'For contact for' in Analyzer.
Is this a non issue as duplicate is only appearing in Classic UI?
ERROR OR BEHAVIOR NOT WORKING
-----------------------
Duplicate contact record is not appearing in Responsive UI
Analyzer was run for 190824 (duplicate record that they want to delete) the below is found in the Analyzer:
Person Type Usage Details
PERSON_TYPE_USAGE_ID EFFECTIVE_START_DATE EFFECTIVE_END_DATE EFFECTIVE_SEQUENCE EFFECTIVE_LATEST_CHANGE PERSON_ID PERSON_TYPE_ID User Person Type Name SYSTEM_PERSON_TYPE OBJECT_VERSION_NUMBER CREATION_DATE CREATED_BY LAST_UPDATE_DATE LAST_UPDATED_BY
100000018865683 2020-02-01 00:00:00 4712-12-31 00:00:00 1 Y 300000039002556 300000000196525 Contact CON 1 2020-06-05 07:43:19 S*****e 2020-06-05 07:43:19 S*****e
Person is Contact for
Contact (Input) Person Id CONTACT_RELATIONSHIP_ID SEQUENCE_NUMBER EFFECTIVE_START_DATE EFFECTIVE_END_DATE Worker Person Id Worker Person Number Relationship EMERGENCY_CONTACT_FLAG
300000039002556 300000039002560 1 2020-02-01 00:00:00 2020-06-04 00:00:00 300000037701769 1****8 S Y
STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to Person Management, search by name, see two records (190824 and 190825)
2. Navigate to Family and Emergency Contacts to delete the Duplicate (My Client Groups - Family and Emergency Contacts) - See one record 190825
BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot delete duplicate contact
RESEARCH
-------------
Research you have done & actions to resolve (what was done and how was it used, why is it relevant)
Link attachment relevant and provide a description
Fusion Global HCM: How to Remove A Contact Record That Was Duplicated (Doc ID 2598212.1)
Disposal of Person Data (Doc ID 2597475.1)
Cloud Customer Connect:
https://community.oracle.com/customerconnect/discussion/682347/regarding-purge-template-in-remove-person-information
ATTACHMENTS:
------------
No attachment about the SR can ever be added to Einstein. You can only provide the links to the information in ISSV (link to the SR attachment)
Screenshots or additional supporting documentation of the issue
Screenshot of Person Management showing Duplicate
https://mos-dcac.us.oracle.com/#/dcac-file-viewer?sr=3-33919631961&file=/isde_data/isde/SR/3-33919631961/uc/SR_screenshot_08092023.docx_171093451/this/SR_screenshot_08092023.docx&nodeId=5205912026&time=1692129370845
Screenshot of Family and Emergency Contacts
https://mos-dcac.us.oracle.com/#/dcac-file-viewer?sr=3-33919631961&file=/isde_data/isde/SR/3-33919631961/uc/SR_screenshot_08142023.docx_171235444/this/SR_screenshot_08142023.docx&nodeId=5233047529&time=1692128418687
SME Reviewed by
SME_REVIEW SME_DREGISTE Forum Approved #person-and-employment/person SR number: 3-33919631961
POD Name: ehjq
Release: 11.13.23.04.0
4)Clear and concise description of the business problem. Never copy the SR details into the forum post. Please document the issue in your own words. If the issue is related to a specific page, it is helpful for you to add whether the issue you are reporting is related to the responsive pages or the non-responsive pages. Providing the navigation helps clarify the page in question.
ISSUE CLARIFICATION OR QUESTION
-----------------------
User is unable to delete duplicate contact record (person numbers 190824 and 190825) that appears in Person Management Screen.
When user navigates to Family and Emergency Contacts, only one record is displayed (190825 which is the correct record).
190824 cannot be found under Family and Emergency Contacts. (My Client Groups - Family and Emergency Contacts)
However 190824 can be seen at the table level in 'person type usage' table in Analyzer and 'For contact for' in Analyzer.
Is this a non issue as duplicate is only appearing in Classic UI?
ERROR OR BEHAVIOR NOT WORKING
-----------------------
Duplicate contact record is not appearing in Responsive UI
Analyzer was run for 190824 (duplicate record that they want to delete) the below is found in the Analyzer:
Person Type Usage Details
PERSON_TYPE_USAGE_ID EFFECTIVE_START_DATE EFFECTIVE_END_DATE EFFECTIVE_SEQUENCE EFFECTIVE_LATEST_CHANGE PERSON_ID PERSON_TYPE_ID User Person Type Name SYSTEM_PERSON_TYPE OBJECT_VERSION_NUMBER CREATION_DATE CREATED_BY LAST_UPDATE_DATE LAST_UPDATED_BY
100000018865683 2020-02-01 00:00:00 4712-12-31 00:00:00 1 Y 300000039002556 300000000196525 Contact CON 1 2020-06-05 07:43:19 S*****e 2020-06-05 07:43:19 S*****e
Person is Contact for
Contact (Input) Person Id CONTACT_RELATIONSHIP_ID SEQUENCE_NUMBER EFFECTIVE_START_DATE EFFECTIVE_END_DATE Worker Person Id Worker Person Number Relationship EMERGENCY_CONTACT_FLAG
300000039002556 300000039002560 1 2020-02-01 00:00:00 2020-06-04 00:00:00 300000037701769 1****8 S Y
STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to Person Management, search by name, see two records (190824 and 190825)
2. Navigate to Family and Emergency Contacts to delete the Duplicate (My Client Groups - Family and Emergency Contacts) - See one record 190825
BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot delete duplicate contact
RESEARCH
-------------
Research you have done & actions to resolve (what was done and how was it used, why is it relevant)
Link attachment relevant and provide a description
Fusion Global HCM: How to Remove A Contact Record That Was Duplicated (Doc ID 2598212.1)
Disposal of Person Data (Doc ID 2597475.1)
Cloud Customer Connect:
https://community.oracle.com/customerconnect/discussion/682347/regarding-purge-template-in-remove-person-information
ATTACHMENTS:
------------
No attachment about the SR can ever be added to Einstein. You can only provide the links to the information in ISSV (link to the SR attachment)
Screenshots or additional supporting documentation of the issue
Screenshot of Person Management showing Duplicate
https://mos-dcac.us.oracle.com/#/dcac-file-viewer?sr=3-33919631961&file=/isde_data/isde/SR/3-33919631961/uc/SR_screenshot_08092023.docx_171093451/this/SR_screenshot_08092023.docx&nodeId=5205912026&time=1692129370845
Screenshot of Family and Emergency Contacts
https://mos-dcac.us.oracle.com/#/dcac-file-viewer?sr=3-33919631961&file=/isde_data/isde/SR/3-33919631961/uc/SR_screenshot_08142023.docx_171235444/this/SR_screenshot_08142023.docx&nodeId=5233047529&time=1692128418687
SME Reviewed by
SME_REVIEW SME_DREGISTE Forum Approved #person-and-employment/person
SR number: 3-33919631961
POD Name: ehjq
Release: 11.13.23.04.0
4)Clear and concise description of the business problem. Never copy the SR details into the forum post. Please document the issue in your own words. If the issue is related to a specific page, it is helpful for you to add whether the issue you are reporting is related to the responsive pages or the non-responsive pages. Providing the navigation helps clarify the page in question.
ISSUE CLARIFICATION OR QUESTION